23rd April 2025
Pass the Keys, the UK's leading full-service short-let and holiday-let management company, proudly marks its 10th anniversary this April. Since its inception in 2015, Pass the Keys has been on a mission to elevate the standards of short-let property management and set new benchmarks for service and performance across the UK and Spain.
Founded by Alexander Lyakhotskiy, Pass the Keys began as a solution to the operational challenges of short-term letting. Over the past decade, the company has expanded into more than 80 locations, managing over 2,000 properties and welcoming more than 500,000 guests.
With its pioneering franchise model and bespoke technology, Pass the Keys has transformed the sector and become a trusted name, known for its commitment to innovation, quality, and service.
“It’s incredible to reflect on how far we’ve come in ten years,” said Alex Lyakhotskiy. “We started with a vision to simplify short-letting for busy homeowners, and today we’re proud to support a network of over 60+ ambitious franchise partners.”
Pass the Keys continues to set the standard for excellence in short-let management, holding a 4.8 rating on Trustpilot and 4.9 on Google. Its growing influence was underscored earlier this year when both Airbnb and Booking.com participated in the company’s annual partner conference.
2015: Pass the Keys launches in London.
2016–2018: Proprietary technology developed and company owned territories expanded.
2019: Franchise model launched
2020–2021: Pass the Keys demonstrates resilience during COVID-19.
2022–2023: Franchising accelerates across the UK
2024: Launch of Franchise Success Managers, enhancing support across the franchise network and evolving Pass the Keys into an established franchisor in the short-let sector
2025: Named a Top 100 Franchise by Elite Franchise Magazine. Recognised for achieving the highest guest-rated management service at scale, with outstanding reviews on platforms such as Trustpilot and Google.
As Pass the Keys enters its second decade, the focus remains firmly on continuing to set the standard for quality in professional short-let management.
“As we look ahead to the next decade, our mission remains the same — to raise the standards in the short-let industry and empower a community of successful property managers delivering exceptional local service," said Alex Lyakhotskiy, Founder and CEO.
“The industry is evolving rapidly, with changing regulations and growing demand for quality. Pass the Keys is uniquely positioned to lead that change through innovation, local expertise, and unwavering commitment to service.
We’ve spent the last 10 years building a solid foundation, and now we're excited to scale even further. I want to thank our incredible team, our franchisees who believed in the business, our hosts who trust us with their homes, and our guests who choose us time and time again.”